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CLOLIVA partners with global manufacturers and artisans in order to provide you the best prices & top quality. New deals are going live daily, so keep check back for more amazing prices and deals!

Shipping-

  • We processed most orders within a 2-3 business day ( orders typically deliver in 5 -20 days using economy shipping).
  • For more details, please see our Return and Refund Policy here.
  • If you have any questions regarding this product, please feel free to get in touch with our friendly Customer Experience Team at Suppot@cloliva.com
Country Delivery Times Shipping Cost
United States - Netherlands 5-20 Working Days Free Shipping
United Kingdom 7-15 Working Days Free Shipping
AUS - CAN - Poland 8-24 Working Days Free Shipping
IL - CH - Singapore, Switzerland 8-20 Working Days Free Shipping
Austria -  Norway 8-20 Working Days Free Shipping
Worldwide 8-30 Working Days Free Shipping

Frequently Asked Questions:

How much is shipping?

We pay the shipping for you!


Why does shipping take so long?

As we are working directly with the facilities that manufacture our goods, your order is sometimes shipped from global areas such as Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, your item may take 8-30 days to arrive. Please do not panic if it does not show up immediately, it's on its way :) If you didn't receive it after 7 weeks, we will give a 100% refund or ship it again.


I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products that are not stocked in the same holding facilities when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next, but your other parcels are on their way.


Why does my refund take so long to be returned to me?

We do not receive your funds immediately. While a credit card may be cleared and the purchase goes through, it can actually take several hours to several days for your card to be cleared and for the funds to go through. Likewise, when a refund is issued we merely send the request to your financial institution. How long it takes for your bank to reinstate the funds back into your account depends on your bank specifically, as well as their business hours.


Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send out multiple emails, including an order confirmation and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.


How long is your warranty good for? Do you have any guarantee?

Any parcels that arrive to you in a broken condition are either refunded to you (once photo evidence is provided), or we will send you out a replacement package immediately. If a product does not arrive at your location within 5 weeks, we will also offer you a full refund for your order. Other warranties are specific to the product ordered and will be included in the product description.

Undeliverable Countries

Please note that we do not ship to Albania, Algeria, Indonesia, Kosovo, Martinique, Morocco, Nigeria, South Sudan, Tunisia.

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at support@cloliva.com where we will promptly get back to you.
Please note- Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.
Please note- Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.